Customer service is extremely important at Roers and we are lucky to have found wonderful employees that believe in that too. An example of this is when you call or stop into the Roers office in Fargo or Dickinson. Visitors are greeted with a warm, friendly Roers welcome either on the other end of the phone or a smile waiting for you when you walk in the front door. The two people that most likely are greeting you are April and Sammy.
We wanted to share more about them so you can see who is behind that warm welcome. Here’s a little bit of inside information about April and Sammy and their experiences at Roers.
How long have you worked at Roers? Two years
What is your favorite duty/responsibility that you do at Roers? My favorite responsibility is showing up for work because I know something new will happen every day and the anticipation is exciting.
What do you enjoy most about interacting with visitors at the office or talking to customers on the phone and what you enjoy about that? I enjoy being able to talk to people on the phone. Most of the calls I take are construction related whether its payment questions or transferring them to someone else.
The part I most enjoy is when I get to learn something new from someone who has called in about supplies. They sometimes will laugh with me as I may not know exactly what they are referring to since I don’t know all of the construction supplies jargon, but by the end of the call we are both usually laughing and have taken care of who needs to know what for the supplies. Just makes your day better when you can make someone laugh!
What Roers event do you enjoy the most and why? The Roers Christmas Party is my favorite part. I get to hangout with people from every entity and even people I communicate with daily but don’t necessarily get to see. Also, I like being able to have the opportunity to meet the new people on the team.
What core value(s) stands out to you the most and why? Respect & opportunity. At Roers I have never encountered anyone that doesn’t respect others. The opportunities are endless, you just need to voice that you want them.
How long have you worked at Roers? I have been at Roers for 2 ½ years. There is never a dull moment working here, every day is something new.
What is your favorite duty/responsibility that you do at Roers? Every day is something new whether it comes to assisting with the construction or residential team or just simply helping someone at the office. Every day is like a new and crazy adventure, but if I have to choose my favorite duty, or responsibility it would be just coming to work. When I have to be away from the office unexpectedly and when I return I feel valued, because people bring projects to me right away that need to get done, or it could just be a simple question of, “Do you know where this is?”
Interacting with customers, or vendors is such a fun experience, because it always brings on a new challenge, like the time we took over a new management of an apartment building. I always do my best to accommodate the needs of our clients, even if I cannot help, I make I can get them in touch with someone who can. Building a relationship is my main key, whether it is bankers, tenants or subcontractors. My favorite part is when people come in and go, “Well, hello Sammy! How are you?” or “It is so nice to finally meet the voice of Roers.” To me that is earning their trust and having their trust in me.
What Roers event do you enjoy the most and why? I absolutely love the Christmas party! That is when everyone can get together and just have fun!”
What core value(s) stands out to you the most and why? Experience to me as a voice and face of Roers. I feel that it is my job to give that excellent experience in customer service. For example, I like to learn the construction subcontractor’s first names. When they call or walk in the front door, I always try to greet them by their name and when I do that they feel welcomed. Respect is building a relationship where subcontractors, vendors and tenants value the experience they’ve had and look forward to their next interaction.
April and Sammy look forward to visiting with you soon the next time you call or stop into a Roers office. We know the customer service you will be delighted with the customer service you receive.