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Update

COVID-19

With the uncertainties of COVID-19 impacting our communities, the Roers Property Management team wants to stay in touch with updates at our properties. Please continue to visit this page as we will provide further property updates regarding COVID-19 here. Visit the Centers of Disease Control and Prevention for the most up to date information.

Stay home,
stay safe

Resident Updates

We want to ensure that all residents are aware of rental assistance available to North Dakota residents. 

If you are in need of assistance in paying rent due to COVID-19, please visit the North Dakota State Government's website to determine if you may be eligible for temporary Rent Bridge help.

For more information on Rent Bridge, please visit http://www.nd.gov/dhs/info/covid-19/rent-bridge.html.

Stay healthy & safe!

 

We know things have changed completely since the last time we connected with you and your lives probably look a lot different than they did two weeks ago. If you’re quarantined or isolating, here are a few tips to stay connected and hopeful during this uncertain time:

  • Focus on the things you can control, like your thoughts and behaviors. A great one to start with is by rephrasing “I’m stuck inside” to “I’m safe inside” or “I can finally focus on myself.”
  • Stay as close to your normal routine as possible. Try going to bed and waking up around the same time, eat meals at regular times, shower, adapt your work outs and get out of your PJ’s. Keeping to your routine will also help when we can finally get out of our homes and readjust to being back in our communities.
  • Try to not get caught up in endless Coronavirus coverage. It’s important to stay informed, just make sure you’re getting your information from reputable sources and also giving yourself a break from absorbing information every now and again. If you need to, control how many times you get information and schedule two times a day to check in.
  • There are so many ways we can still ‘see’ the people we love. So, even if it’s out of your comfort zone, no matter your age, give Zoom, FaceTime, Video Calling through Facebook or Google Duo a try and set up a virtual happy hour with friends, share a meal virtually with your family or just chat ‘face-to-face’ with those you love!
  • Come up with a new quarantine ritual. Our minds can’t have a negative and positive thought at the same time, so try to short-circuit your brain by starting a gratitude journal and recording three things you’re grateful for each day. Or, if it’s not snowing, take a walk at 5:30 every night or maybe do that even if it is Or check out RPM’s virtual events on Facebook Live like trivia, scavenger hunts, and hangman.
  • If you need help, ask someone. There are so many people who care about you. If you aren’t sure where to turn, call 2-1-1 for assistance with access to food, assistance with paying rent or utility bills, mental health support and referrals to other services. This free, confidential service is available to all Minnesota and North Dakota residents 24 hours a day, 7 days a week.
  • If you are a Roers resident, and are concerned about your how you’re going to pay your rent, please reach out to a property ambassador so we can visit about options for you. During this uncertain time, we want to do our best to make sure your home is one thing that you can feel certain about.
  • And, as we’ve all probably heard by now, the best thing we can do is work to flatten the curve. So, stay home if you’re at all concerned that you’re not feeling well and make sure you’re washing your hands and disinfecting high-contact surfaces frequently.

We hope you’re doing well and are staying safe and healthy.

Scammers look for every opportunity to take advantage of people and are, unfortunately, using COVID-19 as an opportunity to attack while people are vulnerable. Be prepared by checking out these tips to avoid being taken advantage of by scammers.

With more and more confirmed cases of COVID-19 in North Dakota, our team is stepping up its game to do what we can to keep you and our staff safe. All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be checking in with you on four things: · Whether or not you’ve traveled in the last 14 days. · If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days. · If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days. · Or if you’re currently experiencing fever over 100, difficulty breathing or cough. If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time. We appreciate your understanding during this time, as we work to find new ways to support each other.

As we learn more and navigate through the uncertainties of the COVID-19 virus, we wanted to reach out to you and share what the Roers Property Management Team is doing during this time.

At this time, we are choosing to keep our leasing offices open; should this change, we will notify you immediately. It is important to prioritize the health and safety of our residents and staff, so we’re taking actions to ensure our properties as safe as possible. If there are changes to our communities, the information will be updated first on this page and communicated by close of business daily. No email means no changes.

Our apartment communities are deep cleaned by professional cleaners weekly and property ambassadors will be sanitizing open office spaces daily. If you are feeling sick, please stay in your unit. If you need to connect with a member of our team, Management will be available by phone, text, email or video conferencing, if you are unable to go to the office.

Roers Property Management has also made the decision to do our part in social distancing by limiting the opportunity for group gatherings. Because of this, all community spaces will be closed until further notice.

Our Maintenance Teams will continue to complete work orders as they are received. If you or a member of your household is not feeling well, it is imperative that you inform our team, so we can make the best decision possible about how to complete your work order.

The impact of COVID-19 is continually evolving, and our team will make the best decisions possible with the information provided by the Centers for Disease Control (CDC), local healthcare and government officials. Thank you for your understanding and attention while we all continue to adapt to the changes.

Frequently Asked Questions

To update your contact information, please contact your Property Ambassador with any changes for you and any roommates.

Dickinson – rpmdickinson@roers.com

South Fargo – propertryambassadorssouth@roers.com

North Fargo – propertyambassadors@roers.com

 

The online resident portal is the most efficient way to pay your rent, check the status of your payments and review payment history.

https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx

Please submit any maintenance requests within your resident portal or call your Property Ambassador.

https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx

                At this time, our maintenance team is completing work orders as normal.

 

If you have been asked to self-quarantine, please know our maintenance team will complete work orders once quarantine has been completed. Safety of our staff and residents is of the upmost importance in order to keep everyone healthy.

At this time, our office hours we will continue with normal business hours. However, for those visiting us in-person, we are open for deliveries and scheduled appointments only.  Please no walk-in traffic. If you would like a tour, please contact us for a live online virtual tour by calling us or emailing.

Dickinson – rpmdickinson@roers.com

South Fargo – propertryambassadorssouth@roers.com

North Fargo – propertyambassadors@roers.com

Resident events, activities and reservations of common spaces have been suspended until further notice. All amenities in common spaces such as gyms, billiards/games, will be closed until further notice . Our team is conducting thorough and frequent cleaning throughout the properties.

If this occurs, Roers Property Management will work closely with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.

All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be asking you four questions:

  • Whether or not you’ve traveled in the last 14 days.
  • If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days.
  • If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days.
  • Or if you’re currently experiencing fever over 100, difficulty breathing or cough.

If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time.

As everyone is aware during this pandemic Roers has had to close all common area and amenity spaces to help flatten the curve and lessen the spread. Since Covid-19 began we have learned more and more each week as to how Roers can reopen those spaces by following guidelines given by North Dakota Department of Health and the CDC  in order to help keep our residents and staff safe. As we now know that Covid-19 will not be ceasing any time soon, we are all adjusting our mindsets to realize what our “new normal” is going to be.

We will all be set to a higher standard of safety when it comes to the buildings and are requiring the cooperation of all residents to follow guidelines that are put into place.

We will be opening common area spaces and amenities in a Phased approach and with restrictions/limitations for each area.

As of Thursday, May 28th areas that will be opening:

  • Fitness Center: Maximum of 7 people in fitness center at one time. Sign up sheets will be available for residents to reserve their time to workout. You will notice that every other cardio machine will be available for use. There will be signage on the cardio machines that are NOT allowed to be used. We are asking all residents to make sure they disinfect machines and equipment before and after use. As a reminder, everyone should continue to social distance while around others. The fitness center will be closed at 10am and 4pm daily for cleaning and disinfecting.
  • Racquet Ball Court: Maximum of 2 people at one time. We are asking all residents to make sure they equipment before and after use. Reminding everyone to continue to social distance while around others.
  • Volleyball Court: Open and maximum of 5 people per side. Reminding everyone to continue to social distance while around others.
  • Basketball Court: Open and maximum of 5 on the basketball court at one time. Reminding everyone to continue to social distance while around others.
  • Firepit: Open and no more than 10 people gathering. Reminding everyone to continue to social distance while around others.
  • Grilling Areas: Open and no more than 10 people gathering. Reminding everyone to continue to social distance while around others.
  • Sunbathing Decks & Patios: Open and sunbathing chairs must remain 6 ft apart. Patio tables must remain spaced 6 ft apart and not exceed 10 people for gathering. Reminding everyone to continue to social distance while around others.
  • Common Area Restrooms: Open. Cleaning and sanitizing will happen daily.

Areas that will remain CLOSED until further notice:

  • Pool, Hot Tub & Sauna: Remain closed until further guidelines from the City
  • Lounges & Study Rooms: Remain closed until further guidelines from the City. This is to prevent gatherings in enclosed spaces and in accordance with sq. ft. guidelines.

We are excited to be able to open up spaces again for everyone to be able to enjoy. Again we remind everyone to stay NDSMART and to follow the guidelines above. If we find that residents do not follow the guidelines, a lease infraction will be issued to the unit. We hope everyone understands how important this is in order for us to keep these spaces open and available for use.

If you have any questions please reach out to us at 701.356.7368 and as always stay safe.

 

As everyone is aware during this pandemic Roers has had to close all common area and amenity spaces to help flatten the curve and lessen the spread. Since Covid-19 began we have learned more and more each week as to how Roers can reopen those spaces by following guidelines given by North Dakota Department of Health and the CDC  in order to help keep our residents and staff safe. As we now know that Covid-19 will not be ceasing any time soon, we are all adjusting our mindsets to realize what our “new normal” is going to be.

We will all be set to a higher standard of safety when it comes to the buildings and are requiring the cooperation of all residents to follow guidelines that are put into place.

We will be opening common area spaces and amenities in a Phased approach and with restrictions/limitations.

As of Thursday, May 28th areas that will be opening:

  • Fitness Center: Maximum of 1 person in fitness center at one time. Sign up sheets will be available for residents to reserve their time to workout. We are asking all residents to make sure they disinfect machines and equipment before and after use. Reminding everyone to continue to social distance while around others.
  • Grilling Areas: Open and no more than 10 people gathering. Reminding everyone to continue to Social Distance while around others.
  • Common Area Restrooms: Open. Cleaning and sanitizing will happen daily.

We are excited to be able to open up spaces again for everyone to be able to enjoy. Again we remind everyone to stay NDSMART and to follow the guidelines above. If we find that residents do not follow the guidelines, a lease infraction will be issued to the unit. We hope everyone understands how important this is in order for us to keep these spaces open and available for use.

If you have any questions please reach out to us at 701.356.7368 and as always stay safe.

As everyone is aware during this pandemic Roers has had to close all common area and amenity spaces to help flatten the curve and lessen the spread. Since Covid-19 began we have learned more and more each week as to how Roers can reopen those spaces by following guidelines given by North Dakota Department of Health and the CDC  in order to help keep our residents and staff safe. As we now know that Covid-19 will not be ceasing any time soon, we are all adjusting our mindsets to realize what our “new normal” is going to be.

 

We will all be set to a higher standard of safety when it comes to the buildings and are requiring the cooperation of all residents to follow guidelines that are put into place.

We will be opening common area spaces and amenities in a Phased approach and with restrictions/limitations for each area.

As of Thursday, May 28th areas that will be opening:

  • Fitness Center: Maximum of 1person in fitness center at one time. Sign up sheets will be available for residents to reserve their time to workout. We are asking all residents to make sure they disinfect machines and equipment before and after use. Reminding everyone to continue to social distance while around others.
  • Grilling Areas: Open and no more than 10 people gathering. Reminding everyone to continue to Social Distance while around others.
  • Common Area Restrooms: Open. Cleaning and sanitizing will happen daily.

We are excited to be able to open up spaces again for everyone to be able to enjoy. Again we remind everyone to stay NDSMART and to follow the guidelines above. If we find that residents do not follow the guidelines, a lease infraction will be issued to the unit. We hope everyone understands how important this is in order for us to keep these spaces open and available for use.

If you have any questions please reach out to us at 701.356.7368 and as always stay safe.

As everyone is aware during this pandemic Roers has had to close all common area and amenity spaces to help flatten the curve and lessen the spread. Since Covid-19 began we have learned more and more each week as to how Roers can reopen those spaces by following guidelines given by North Dakota Department of Health and the CDC  in order to help keep our residents and staff safe. As we now know that Covid-19 will not be ceasing any time soon, we are all adjusting our mindsets to realize what our “new normal” is going to be.

We will all be set to a higher standard of safety when it comes to the buildings and are requiring the cooperation of all residents to follow guidelines that are put into place.

We will be opening common area spaces and amenities in a Phased approach and with restrictions/limitations for each area.

As of Thursday, May 28th areas that will be opening:

  • Fitness Center: Maximum of 2 people in fitness center at one time. There will be signage on the cardio machines that are NOT allowed to be used. Sign up sheets will be available for residents to reserve their time to workout. We are asking all residents to make sure they disinfect machines and equipment before and after use. Reminding everyone to continue to social distance while around others.
  • Playground: The playground will be opened to a maximum of 5 people on the playground area at a time. The playground equipment will not be sanitized by Roers staff. As a result, we are asking that all residents wash their hands with soap for at least 20 seconds or to use hand sanitizer with at least 60% alcohol especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. Reminding everyone to continue to social distance while around others.

 

Areas that will Remain CLOSED until further notice:

  • Clubhouse: Remain closed until further guidelines from the City. This is to prevent gatherings in enclosed spaces and in accordance with sq. ft. guidelines.

We are excited to be able to open up spaces again for everyone to be able to enjoy. Again we remind everyone to stay NDSMART and to follow the guidelines above. If we find that residents do not follow the guidelines, a lease infraction will be issued to the unit. We hope everyone understands how important this is in order for us to keep these spaces open and available for use.

If you have any questions please reach out to us at 701.483.9262 and as always stay safe.

As everyone is aware during this pandemic Roers has had to close all common area and amenity spaces to help flatten the curve and lessen the spread. Since Covid-19 began we have learned more and more each week as to how Roers can reopen those spaces by following guidelines given by North Dakota Department of Health and the CDC  in order to help keep our residents and staff safe. As we now know that Covid-19 will not be ceasing any time soon, we are all adjusting our mindsets to realize what our “new normal” is going to be.

 

We will all be set to a higher standard of safety when it comes to the buildings and are requiring the cooperation of all residents to follow guidelines that are put into place.

We will be opening common area spaces and amenities in a Phased approach and with restrictions/limitations for each area.

As of Thursday, May 28th areas that will be opening:

  • Playground: The playground will be opened to a maximum of 5 people on the playground area at a time. The playground equipment will not be sanitized by Roers staff. As a result, we are asking that all residents wash their hands with soap for at least 20 seconds or to use hand sanitizer with at least 60% alcohol especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. Reminding everyone to continue to social distance while around others.

We are excited to be able to open up spaces again for everyone to be able to enjoy. Again we remind everyone to stay NDSMART and to follow the guidelines above. If we find that residents do not follow the guidelines, a lease infraction will be issued to the unit. We hope everyone understands how important this is in order for us to keep these spaces open and available for use.

If you have any questions please reach out to us at 701.483.9262 and as always stay safe.

The amenities are closed,
now what am I supposed to do?

We know this is a difficult time for everyone and wanted to provide resources that would give you outlets for ideas and resources:

Communicate

Reaching out to people you trust is one of the best ways to reduce anxiety, depression, loneliness, and boredom during social distancing, quarantine, and isolation.

  • Use the telephone, email, text, and social media to connect with friends, family, and others
  • Talk “face to face” with friends and loved ones using Skype or Facetime
  • Maintain a sense of hope and positive thinking; consider keeping a journal where you write down things you are grateful for or that are done

Communicate

Reaching out to people you trust is one of the best ways to reduce anxiety, depression, loneliness, and boredom during social distancing, quarantine, and isolation.

  • Use the telephone, email, text, and social media to connect with friends, family, and others
  • Talk “face to face” with friends and loved ones using Skype or Facetime
  • Maintain a sense of hope and positive thinking; consider keeping a journal where you write down things you are grateful for or that are done

For more details on how to keep yourself safe please visit the CDC website.

For additional information from the CDC please access fact sheets