With the uncertainties of COVID-19 impacting our communities, the Roers Property Management team wants to stay in touch with updates at our properties. Please continue to visit this page as we will provide further property updates regarding COVID-19 here. Visit the Centers of Disease Control and Prevention for the most up to date information.
Hello! With the order of Fargo’s city-wide mask mandate, we wanted
to take a minute to update you on how you can follow the order within our
buildings!
When outside your unit, in the hallways or common areas, we
ask that you are wearing a face covering, since 6 feet of space cannot always
be maintained and exposure to non-household members can happen easily.
Management will continue to wear face coverings and use desk
shields when 6 feet distance cannot be maintained. As well as require
prospective residents visiting the building to also use a face covering while
inside the property.
We hope this message found you safe and healthy, as always if there is anything we can do to help you please let us know.
We wanted to send a quick reminder on a couple how to’s. Just like everything else, things look a bit different!
HOW DO I REQUEST MAINTENANCE DURING THIS COVID-19 PANDEMIC?
You can submit your maintenance request online through your portal in the convenience of your home!
At the recommendation of the NAA, one of our Maintenance Technicians will be reaching out to you to ask four questions prior to entering your home:
If you have an emergency request, outside of business hours, please call 701-371-9915 to submit your request.
To protect the health and safety of you and our staff, we are doing the following:
Please continue to be patient with your maintenance requests. We have several requests in our queue. As a result, it may take longer than regular for non-emergency requests to be completed.
ARE THE RENTAL OFFICES OPEN?
Our offices are currently open, however we ask residents to schedule an appointment if you need to speak with a Property Ambassador. We are also available via phone at 701.388.6801or email at propertyambassadorssouth@roers.com.
To protect the health and safety of you and our staff, we are doing the following:
WHAT IF MYSELF OR SOMEONE IN MY APARTMENT TESTS POSITIVE FOR COVID-19?
First and foremost, please notify Roers Property Management if this should happen via phone at 701.388.6801or email at propertyambassadorssouth@roers.com.
Roers Property Management will work closely with you and your roommates along with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.
We are all in this together and want to remind everyone to be smart and continue to social distance. It is important to remember to limit the group gathers to no more than 10 people. We want to continue to keep all residents and staff safe during this time.
If you have any questions or concerns please reach out to your rental office.
Stay Safe!
HOW DO I REQUEST MAINTENANCE DURING THIS COVID-19 PANDEMIC?
You can submit your maintenance request online through your portal in the convenience of your home!
At the recommendation of the NAA, one of our Maintenance Technicians will be reaching out to you to ask four questions prior to entering your home:
If you have an emergency request, outside of business hours, please call 701-371-9915 to submit your request.
To protect the health and safety of you and our staff, we are doing the following:
Please continue to be patient with your maintenance requests. We have several requests in our queue. As a result, it may take longer than regular for non-emergency requests to be completed.
ARE THE RENTAL OFFICES OPEN?
Our offices are currently open, however we ask residents to schedule an appointment if you need to speak with a Property Ambassador. We are also available via phone at 701-356-7368 or email at propertyambassadorssouth@roers.com.
To protect the health and safety of you and our staff, we are doing the following:
WHAT IF MYSELF OR SOMEONE IN MY APARTMENT TESTS POSITIVE FOR COVID-19?
First and foremost, please notify Roers Property Management if this should happen via phone at 701-356-7368 or email at propertyambassadors@roers.com.
Roers Property Management will work closely with you and your roommates along with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.
We are all in this together and want to remind everyone to be smart and continue to social distance. It is important to remember to limit the group gathers to no more than 10 people. We want to continue to keep all residents and staff safe during this time.
If you have any questions or concerns please reach out to your rental office.
Stay Safe!
Attention NDSU students, faculty and staff: Health officials are holding COVID-19 testing events on the North Dakota State University campus this week for all current NDSU students, faculty and staff.
Testing will take place in the west parking lot of the Fargodome. Testing is scheduled from Tuesday, Aug. 18 – Sunday, Aug. 23, from 10 a.m. to 4:30 p.m. each day. To help minimize the time spent waiting in line for your test, you can pre-register on the Department of Health’s website at: https://testreg.nd.gov/.
For more details prior to arriving for a test, please visit the Fargo Forum article.
Stay safe!
Good Afternoon,
Our Roers Team is excited for your unit to move in. August is our busiest move in schedule of the year, so we are busy actively preparing for all the units to be ready. With Covid-19 cases increasing in Cass County, our team is preparing for a safe and secure move in process for your group.
Before your move in day please watch our orientation video by clicking here, and ensure that all roommates have renters insurance updated.
To share how the Move in Process will look this year we have created a Q&A which is below and also posted on our website here.
What does our unit need to do on day of check in?
How will Check-ins go?
Our overall goal is to limit close contact for the residents and their families. We appreciate your support and help in achieving this by following the process and safety guidelines.
What is Roers doing to make our Check-in safe?
Who do I contact if I have questions during the check in or after we receive keys?
Please call, text, facetime, email or schedule a time and we will help answer any questions.
701.356.7368 or propertyambassadors@roers.com
Will you have welcome week events or activities?
Our team is going to work hard to keep “community” in our properties by providing virtual events, door goodie drops, and socially distanced events when possible. Please continue to keep in contact with us at our Events page https://roers.com/property-management/residential/property-events/ as we communicate those fun events and activities.
What if we are sick or cannot come to our move in due to Covid-19?
Your safety comes first. We will work to accommodate you, but please also understand we will have over 175 move ins during this time so we will have to work together to find a replacement time.
We know things have changed completely since the last time we connected with you and your lives probably look a lot different than they did two weeks ago. If you’re quarantined or isolating, here are a few tips to stay connected and hopeful during this uncertain time:
We hope you’re doing well and are staying safe and healthy.
Scammers look for every opportunity to take advantage of people and are, unfortunately, using COVID-19 as an opportunity to attack while people are vulnerable. Be prepared by checking out these tips to avoid being taken advantage of by scammers.
As we learn more and navigate through the uncertainties of the COVID-19 virus, we wanted to reach out to you and share what the Roers Property Management Team is doing during this time.
At this time, we are choosing to keep our leasing offices open; should this change, we will notify you immediately. It is important to prioritize the health and safety of our residents and staff, so we’re taking actions to ensure our properties as safe as possible. If there are changes to our communities, the information will be updated first on this page and communicated by close of business daily. No email means no changes.
Our apartment communities are deep cleaned by professional cleaners weekly and property ambassadors will be sanitizing open office spaces daily. If you are feeling sick, please stay in your unit. If you need to connect with a member of our team, Management will be available by phone, text, email or video conferencing, if you are unable to go to the office.
Roers Property Management has also made the decision to do our part in social distancing by limiting the opportunity for group gatherings. Because of this, all community spaces will be closed until further notice.
Our Maintenance Teams will continue to complete work orders as they are received. If you or a member of your household is not feeling well, it is imperative that you inform our team, so we can make the best decision possible about how to complete your work order.
The impact of COVID-19 is continually evolving, and our team will make the best decisions possible with the information provided by the Centers for Disease Control (CDC), local healthcare and government officials. Thank you for your understanding and attention while we all continue to adapt to the changes.
What does our unit need to do on day of check in?
How will Check-ins go?
Our overall goal is to limit close contact for the residents and their families. We appreciate your support and help in achieving this by following the process and safety guidelines.
Your safety comes first. We will work to accommodate you, but please also understand we will have over 175 move ins during this time so we will have to work together to find a replacement time.
Please submit any maintenance requests within your resident portal or call your Property Ambassador.
https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx
At this time, our maintenance team is completing work orders as normal.
If you have been asked to self-quarantine, please know our maintenance team will complete work orders once quarantine has been completed. Safety of our staff and residents is of the upmost importance in order to keep everyone healthy.
Our team is going to work hard to keep “community” in our properties by providing virtual events, door goodie drops, and socially distanced events when possible. Please continue to keep in contact with us at our Events page https://roers.com/property-management/residential/property-events/ as we communicate those fun events and activities.
If this occurs, Roers Property Management will work closely with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.
All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be asking you four questions:
If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time.
As of Monday, April 5, we will be opening all common areas to full capacity.
We are excited to be able to open up spaces again for everyone to be able to enjoy. Thank you for your your cooperation during this time to ensure all residents, visitors and staff safety. We remind everyone to stay NDSMART and to follow the social distancing and safe practices.
If you have any questions please reach out to us at 701.356.7368 and as always stay safe.
As of Monday, April 5, we will be opening all common areas to full capacity.
We are excited to be able to open up spaces again for everyone to be able to enjoy. Thank you for your your cooperation during this time to ensure all residents, visitors and staff safety. We remind everyone to stay NDSMART and to follow the social distancing and safe practices.
If you have any questions please reach out to us at 701.356.7368 and as always stay safe.
As of Monday, April 5, we will be opening all common areas to full capacity.
We are excited to be able to open up spaces again for everyone to be able to enjoy. Thank you for your your cooperation during this time to ensure all residents, visitors and staff safety. We remind everyone to stay NDSMART and to follow the social distancing and safe practices.
If you have any questions please reach out to us at 701.388.6801 and as always stay safe.
As of Monday, April 5, we will be opening all common areas to full capacity.
We are excited to be able to open up spaces again for everyone to be able to enjoy. Thank you for your your cooperation during this time to ensure all residents, visitors and staff safety. We remind everyone to stay NDSMART and to follow the social distancing and safe practices.
If you have any questions please reach out to us at 701.483.9262 and as always stay safe.
As of Monday, April 5, we will be opening all common areas to full capacity.
We are excited to be able to open up spaces again for everyone to be able to enjoy. Thank you for your your cooperation during this time to ensure all residents, visitors and staff safety. We remind everyone to stay NDSMART and to follow the social distancing and safe practices.
If you have any questions please reach out to us at 701.483.9262 and as always stay safe.
We know this is a difficult time for everyone and wanted to provide resources that would give you outlets for ideas and resources: