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Update

COVID-19

With the uncertainties of COVID-19 impacting our communities, the Roers Property Management team wants to stay in touch with updates at our properties. Please continue to visit this page as we will provide further property updates regarding COVID-19 here. Visit the Centers of Disease Control and Prevention for the most up to date information.

Stay home,
stay safe

Resident Updates
With more and more confirmed cases of COVID-19 in North Dakota, our team is stepping up its game to do what we can to keep you and our staff safe. All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be checking in with you on four things: · Whether or not you’ve traveled in the last 14 days. · If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days. · If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days. · Or if you’re currently experiencing fever over 100, difficulty breathing or cough. If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time. We appreciate your understanding during this time, as we work to find new ways to support each other.

As we learn more and navigate through the uncertainties of the COVID-19 virus, we wanted to reach out to you and share what the Roers Property Management Team is doing during this time.

At this time, we are choosing to keep our leasing offices open; should this change, we will notify you immediately. It is important to prioritize the health and safety of our residents and staff, so we’re taking actions to ensure our properties as safe as possible. If there are changes to our communities, the information will be updated first on this page and communicated by close of business daily. No email means no changes.

Our apartment communities are deep cleaned by professional cleaners weekly and property ambassadors will be sanitizing open office spaces daily. If you are feeling sick, please stay in your unit. If you need to connect with a member of our team, Management will be available by phone, text, email or video conferencing, if you are unable to go to the office.

Roers Property Management has also made the decision to do our part in social distancing by limiting the opportunity for group gatherings. Because of this, all community spaces will be closed until further notice.

Our Maintenance Teams will continue to complete work orders as they are received. If you or a member of your household is not feeling well, it is imperative that you inform our team, so we can make the best decision possible about how to complete your work order.

The impact of COVID-19 is continually evolving, and our team will make the best decisions possible with the information provided by the Centers for Disease Control (CDC), local healthcare and government officials. Thank you for your understanding and attention while we all continue to adapt to the changes.

Frequently Asked Questions

To update your contact information, please contact your Property Ambassador with any changes for you and any roommates.

Dickinson – rpmdickinson@roers.com

South Fargo – propertryambassadorssouth@roers.com

North Fargo – propertyambassadors@roers.com

 

The online resident portal is the most efficient way to pay your rent, check the status of your payments and review payment history.

https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx

Please submit any maintenance requests within your resident portal or call your Property Ambassador.

https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx

                At this time, our maintenance team is completing work orders as normal.

 

If you have been asked to self-quarantine, please know our maintenance team will complete work orders once quarantine has been completed. Safety of our staff and residents is of the upmost importance in order to keep everyone healthy.

At this time, our office hours we will continue with normal business hours. However, for those visiting us in-person, we are open for deliveries and scheduled appointments only.  Please no walk-in traffic. If you would like a tour, please contact us for a live online virtual tour by calling us or emailing.

Dickinson – rpmdickinson@roers.com

South Fargo – propertryambassadorssouth@roers.com

North Fargo – propertyambassadors@roers.com

Resident events, activities and reservations of common spaces have been suspended until further notice. All amenities in common spaces such as gyms, billiards/games, will be closed until further notice . Our team is conducting thorough and frequent cleaning throughout the properties.

If this occurs, Roers Property Management will work closely with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.

All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be asking you four questions:

  • Whether or not you’ve traveled in the last 14 days.
  • If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days.
  • If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days.
  • Or if you’re currently experiencing fever over 100, difficulty breathing or cough.

If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time.

The amenities are closed,
now what am I supposed to do?

We know this is a difficult time for everyone and wanted to provide resources that would give you outlets for ideas and resources:

Communicate

Reaching out to people you trust is one of the best ways to reduce anxiety, depression, loneliness, and boredom during social distancing, quarantine, and isolation.

  • Use the telephone, email, text, and social media to connect with friends, family, and others
  • Talk “face to face” with friends and loved ones using Skype or Facetime
  • Maintain a sense of hope and positive thinking; consider keeping a journal where you write down things you are grateful for or that are done

Communicate

Reaching out to people you trust is one of the best ways to reduce anxiety, depression, loneliness, and boredom during social distancing, quarantine, and isolation.

  • Use the telephone, email, text, and social media to connect with friends, family, and others
  • Talk “face to face” with friends and loved ones using Skype or Facetime
  • Maintain a sense of hope and positive thinking; consider keeping a journal where you write down things you are grateful for or that are done

For more details on how to keep yourself safe please visit the CDC website.

For additional information from the CDC please access fact sheets