Update

COVID-19

With the uncertainties of COVID-19 impacting our communities, the Roers Property Management team wants to stay in touch with updates at our properties. Please continue to visit this page as we will provide further property updates regarding COVID-19 here. Visit the Centers of Disease Control and Prevention for the most up to date information.

CDC

Stay home,
stay safe

Resident Updates

Resident Update 11.3.20

Hello! With the order of Fargo’s city-wide mask mandate, we wanted
to take a minute to update you on how you can follow the order within our
buildings!

When outside your unit, in the hallways or common areas, we
ask that you are wearing a face covering, since 6 feet of space cannot always
be maintained and exposure to non-household members can happen easily.

Management will continue to wear face coverings and use desk
shields when 6 feet distance cannot be maintained. As well as require
prospective residents visiting the building to also use a face covering while
inside the property.

We hope this message found you safe and healthy, as always if there is anything we can do to help you please let us know.

Resident Update 9.17.20

We wanted to send a quick reminder on a couple how to’s. Just like everything else, things look a bit different!

HOW DO I REQUEST MAINTENANCE DURING THIS COVID-19 PANDEMIC?

You can submit your maintenance request online through your portal in the convenience of your home!

At the recommendation of the NAA, one of our Maintenance Technicians will be reaching out to you to ask four questions prior to entering your home:

Have you or anyone in your unit traveled outside of the US in the last 14 days?
Have you or any one in your unit had contact with anyone with confirmed COVID-19 in the last 14 days?
Is anyone in your unit quarantined?
Have you or any one in your unit had any of these symptoms in the last 14 days?

Fever greater than 100
Difficulty breathing
Cough

If you have an emergency request, outside of business hours, please call 701-371-9915 to submit your request.

To protect the health and safety of you and our staff, we are doing the following:

If you are home when maintenance arrives, we ask that you retire to a separate room and, if possible, close the door to that room.
Our technicians will wear a mask in your home while completing any work.

Please continue to be patient with your maintenance requests. We have several requests in our queue. As a result, it may take longer than regular for non-emergency requests to be completed.

ARE THE RENTAL OFFICES OPEN?

Our offices are currently open, however we ask residents to schedule an appointment if you need to speak with a Property Ambassador. We are also available via phone at 701.388.6801or email at propertyambassadorssouth@roers.com.

To protect the health and safety of you and our staff, we are doing the following:

Our Property Ambassadors will be wearing a mask at all times when they meet with residents or external customers
We continue to practice social distancing. Desk Shields have been installed in the offices and larger offices there are 6ft distance stickers on the ground when stopping at our offices.
Our staff continues to clean high-touched surfaces, wash hands and use hand sanitizer.

WHAT IF MYSELF OR SOMEONE IN MY APARTMENT TESTS POSITIVE FOR COVID-19?

First and foremost, please notify Roers Property Management if this should happen via phone at 701.388.6801or email at propertyambassadorssouth@roers.com.

Roers Property Management will work closely with you and your roommates along with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.

We are all in this together and want to remind everyone to be smart and continue to social distance. It is important to remember to limit the group gathers to no more than 10 people. We want to continue to keep all residents and staff safe during this time.

If you have any questions or concerns please reach out to your rental office.

Stay Safe!

Resident Update 9.11.2020

HOW DO I REQUEST MAINTENANCE DURING THIS COVID-19 PANDEMIC?

You can submit your maintenance request online through your portal in the convenience of your home!

At the recommendation of the NAA, one of our Maintenance Technicians will be reaching out to you to ask four questions prior to entering your home:

Have you or anyone in your unit traveled outside of the US in the last 14 days?
Have you or any one in your unit had contact with anyone with confirmed COVID-19 in the last 14 days?
Is anyone in your unit quarantined?
Have you or any one in your unit had any of these symptoms in the last 14 days - Fever greater than 100 degrees, difficulty breathing or a cough?

If you have an emergency request, outside of business hours, please call 701-371-9915 to submit your request.

To protect the health and safety of you and our staff, we are doing the following:

If you are home when maintenance arrives, we ask that you retire to a separate room and, if possible, close the door to that room.
Our technicians will wear a mask in your home while completing any work.

Please continue to be patient with your maintenance requests. We have several requests in our queue. As a result, it may take longer than regular for non-emergency requests to be completed.

ARE THE RENTAL OFFICES OPEN?

Our offices are currently open, however we ask residents to schedule an appointment if you need to speak with a Property Ambassador. We are also available via phone at 701-356-7368 or email at propertyambassadorssouth@roers.com.

To protect the health and safety of you and our staff, we are doing the following:

Our Property Ambassadors will be wearing a mask at all times when they meet with residents or external customers
We continue to practice social distancing. Desk Shields have been installed in the offices and larger offices there are 6ft distance stickers on the ground when stopping at our offices.
Our staff continues to clean high-touched surfaces, wash hands and use hand sanitizer.

WHAT IF MYSELF OR SOMEONE IN MY APARTMENT TESTS POSITIVE FOR COVID-19?

First and foremost, please notify Roers Property Management if this should happen via phone at 701-356-7368 or email at propertyambassadors@roers.com.

If you have any questions or concerns please reach out to your rental office.

Stay Safe!

Resident Update 8.18.20

Attention NDSU students, faculty and staff: Health officials are holding COVID-19 testing events on the North Dakota State University campus this week for all current NDSU students, faculty and staff.

Testing will take place in the west parking lot of the Fargodome. Testing is scheduled from Tuesday, Aug. 18 – Sunday, Aug. 23, from 10 a.m. to 4:30 p.m. each day. To help minimize the time spent waiting in line for your test, you can pre-register on the Department of Health’s website at: https://testreg.nd.gov/.

For more details prior to arriving for a test, please visit the Fargo Forum article.

Stay safe!

New Move In Update 7.21.2020

Good Afternoon,

Our Roers Team is excited for your unit to move in. August is our busiest move in schedule of the year, so we are busy actively preparing for all the units to be ready. With Covid-19 cases increasing in Cass County, our team is preparing for a safe and secure move in process for your group.

Before your move in day please watch our orientation video by clicking here, and ensure that all roommates have renters insurance updated.

To share how the Move in Process will look this year we have created a Q&A which is below and also posted on our website here.

What does our unit need to do on day of check in?

Make sure renters insurance has been turned in one week prior to move in time for each resident, your rent portal is set up so that rent is ready to be paid by August 1^st, and that any other necessary paperwork has been completed.
Limit residents onlyto attend the scheduled check in.
Face coverings are suggested
If anyone in your unit is sick, has symptoms, or had come in direct contact with a positive case do not attend the check in meeting. Please contact us at 701.356.7368 if this is the case.

How will Check-ins go?

Our overall goal is to limit close contact for the residents and their families. We appreciate your support and help in achieving this by following the process and safety guidelines.

Residents onlywill come to registration table to check in with one of the Roers team members. This is where residents will receive information to complete their move in.
Our team has already started the move in sheet, and it will be up in the unit ready for the new resident complete the move in inspection paperwork.
Once the residents fill out all paperwork, one resident from the unit will come down to the registration table and turn it in to receive the unit's keys.

What is Roers doing to make our Check-in safe?

Team members will be wearing face coverings when encountering any residents or other team members closer than six feet.
Vendors will be wearing face coverings when in units or when they cannot be more than six feet apart from others
Directional signage in the hall will help the flow of traffic and minimize congestion points
Front entry doors (if possible) will be propped open to avoid commonly touched surfaces
Common spaces have been shut down or are being use with limited attendance and additional cleaning procedures.
Hand sanitizer will be available at all registration tables

Who do I contact if I have questions during the check in or after we receive keys?

Please call, text, facetime, email or schedule a time and we will help answer any questions.

701.356.7368 or propertyambassadors@roers.com

Will you have welcome week events or activities?

Our team is going to work hard to keep “community” in our properties by providing virtual events, door goodie drops, and socially distanced events when possible. Please continue to keep in contact with us at our Events page https://roers.com/property-management/residential/property-events/ as we communicate those fun events and activities.

What if we are sick or cannot come to our move in due to Covid-19?

Your safety comes first. We will work to accommodate you, but please also understand we will have over 175 move ins during this time so we will have to work together to find a replacement time.

Resident Update 4.10.20

We know things have changed completely since the last time we connected with you and your lives probably look a lot different than they did two weeks ago. If you’re quarantined or isolating, here are a few tips to stay connected and hopeful during this uncertain time:

Focus on the things you can control, like your thoughts and behaviors. A great one to start with is by rephrasing “I’m stuck inside” to “I’m safe inside” or “I can finally focus on myself.”
Stay as close to your normal routine as possible. Try going to bed and waking up around the same time, eat meals at regular times, shower, adapt your work outs and get out of your PJ’s. Keeping to your routine will also help when we can finally get out of our homes and readjust to being back in our communities.
Try to not get caught up in endless Coronavirus coverage. It’s important to stay informed, just make sure you’re getting your information from reputable sources and also giving yourself a break from absorbing information every now and again. If you need to, control how many times you get information and schedule two times a day to check in.
There are so many ways we can still ‘see’ the people we love. So, even if it’s out of your comfort zone, no matter your age, give Zoom, FaceTime, Video Calling through Facebook or Google Duo a try and set up a virtual happy hour with friends, share a meal virtually with your family or just chat ‘face-to-face’ with those you love!
Come up with a new quarantine ritual. Our minds can’t have a negative and positive thought at the same time, so try to short-circuit your brain by starting a gratitude journal and recording three things you’re grateful for each day. Or, if it’s not snowing, take a walk at 5:30 every night or maybe do that even if it is Or check out RPM’s virtual events on Facebook Live like trivia, scavenger hunts, and hangman.
If you need help, ask someone. There are so many people who care about you. If you aren’t sure where to turn, call 2-1-1 for assistance with access to food, assistance with paying rent or utility bills, mental health support and referrals to other services. This free, confidential service is available to all Minnesota and North Dakota residents 24 hours a day, 7 days a week.
If you are a Roers resident, and are concerned about your how you’re going to pay your rent, please reach out to a property ambassador so we can visit about options for you. During this uncertain time, we want to do our best to make sure your home is one thing that you can feel certain about.
And, as we’ve all probably heard by now, the best thing we can do is work to flatten the curve. So, stay home if you’re at all concerned that you’re not feeling well and make sure you’re washing your hands and disinfecting high-contact surfaces frequently.

We hope you’re doing well and are staying safe and healthy.

Resident Update 4.9.20

Scammers look for every opportunity to take advantage of people and are, unfortunately, using COVID-19 as an opportunity to attack while people are vulnerable. Be prepared by checking out these tips to avoid being taken advantage of by scammers.

Resident Update 4.8.20

With more and more confirmed cases of COVID-19 in North Dakota, our team is stepping up its game to do what we can to keep you and our staff safe. All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be checking in with you on four things: · Whether or not you’ve traveled in the last 14 days. · If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days. · If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days. · Or if you’re currently experiencing fever over 100, difficulty breathing or cough. If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time. We appreciate your understanding during this time, as we work to find new ways to support each other.

Resident Update 3.12.20

As we learn more and navigate through the uncertainties of the COVID-19 virus, we wanted to reach out to you and share what the Roers Property Management Team is doing during this time.

At this time, we are choosing to keep our leasing offices open; should this change, we will notify you immediately. It is important to prioritize the health and safety of our residents and staff, so we’re taking actions to ensure our properties as safe as possible. If there are changes to our communities, the information will be updated first on this page and communicated by close of business daily. No email means no changes.

Our apartment communities are deep cleaned by professional cleaners weekly and property ambassadors will be sanitizing open office spaces daily. If you are feeling sick, please stay in your unit. If you need to connect with a member of our team, Management will be available by phone, text, email or video conferencing, if you are unable to go to the office.

Roers Property Management has also made the decision to do our part in social distancing by limiting the opportunity for group gatherings. Because of this, all community spaces will be closed until further notice.

Our Maintenance Teams will continue to complete work orders as they are received. If you or a member of your household is not feeling well, it is imperative that you inform our team, so we can make the best decision possible about how to complete your work order.

The impact of COVID-19 is continually evolving, and our team will make the best decisions possible with the information provided by the Centers for Disease Control (CDC), local healthcare and government officials. Thank you for your understanding and attention while we all continue to adapt to the changes.

Frequently Asked Questions

What does our unit need to do on day of check in?

What does our unit need to do on day of check in?

Make sure renters insurance has been turned in one week prior to move in time for each resident, your rent portal is set up so that rent is ready to be paid by August 1^st, and that any other necessary paperwork has been completed.
Limit residents onlyto attend the scheduled check in.
Face coverings are suggested
If anyone in your unit is sick, has symptoms, or had come in direct contact with a positive case do not attend the check in meeting. Please contact us at 701.356.7368 if this is the case.

How will our check ins go?

How will Check-ins go?

Our overall goal is to limit close contact for the residents and their families. We appreciate your support and help in achieving this by following the process and safety guidelines.

Residents onlywill come to registration table to check in with one of the Roers team members. This is where residents will receive information to complete their move in.
Our team has already started the move in sheet, and it will be up in the unit ready for the new resident complete the move in inspection paperwork.
Once the residents fill out all paperwork, one resident from the unit will come down to the registration table and turn it in to receive the unit's keys.

What is Roers doing to make out check-in safe?

Team members will be wearing face coverings when encountering any residents or other team members closer than six feet.
Vendors will be wearing face coverings when in units or when they cannot be more than six feet apart from others
Directional signage in the hall will help the flow of traffic and minimize congestion points
Front entry doors (if possible) will be propped open to avoid commonly touched surfaces
Common spaces have been shut down or are being use with limited attendance and additional cleaning procedures.
Hand sanitizer will be available at all registration tables

What if we are sick or cannot come to our move in due to Covid-19?

Your safety comes first. We will work to accommodate you, but please also understand we will have over 175 move ins during this time so we will have to work together to find a replacement time.

Need maintenance in your unit?

Please submit any maintenance requests within your resident portal or call your Property Ambassador.

https://rent-roers.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx

At this time, our maintenance team is completing work orders as normal.

If you have been asked to self-quarantine, please know our maintenance team will complete work orders once quarantine has been completed. Safety of our staff and residents is of the upmost importance in order to keep everyone healthy.

Will there be resident events held during this time?

What if someone in our apartment complex tests positive for Covid-19?

If this occurs, Roers Property Management will work closely with state and local health authorities to implement any steps required to protect the community. In the event that a resident informs Roers they have tested positive, the resident will be advised to follow all CDC guidelines, including a self-quarantine period. Roers will follow public health department guidelines on communication to other residents.

Can I request an in person meeting or have maintenance come into my apartment to complete a work order?

All of our offices are still open by appointment and our maintenance teams are still completing work orders in resident’s homes, however before we meet with you or have maintenance come into your home, we’re going to be asking you four questions:

Whether or not you’ve traveled in the last 14 days.
If you’ve knowingly had contact with anyone with confirmed COVID-19 in the last 14 days.
If you’ve had a fever greater than 100, difficulty breathing or a cough in the last 14 days.
Or if you’re currently experiencing fever over 100, difficulty breathing or cough.

If the answer is yes to any of those, we’ll be happy to set up a virtual appointment or connect with you over the phone or, if your request is for maintenance, and it’s not an emergency, we’ll keep the work order open and reconnect with you after 14 days to see if it’s more appropriate for us to come in at that time.

What amenities are available at U32?