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Turnover 2020: Covid Style

August is a busy month for Roers Property Management. It’s when our team gears up for hundreds of move-outs and move-ins… all within a few days. We call it Turnover!

Our Turnover looked and functioned a little different this year. Due to the pandemic, we had to make some tweaks and adjustments to how we usually operate.

Nonetheless, it was just as successful, just as crazy, and just as fun for our team!

2020 TURNS

During this year’s Turnover, our team did a total of 449 turns! That is a lot of moving out and moving in. Keep in mind, this is across all of our North Side Properties, including our newest addition, U32 Phase II, which opened in August of 2019. 

The RPM Team spends months planning and scheduling every move-out, maintenance visit, painter appointment, cleaning session, and move-in for every unit being turned.

We are so proud of all the hard work done during this time.

VIP CHECKOUT

This year was the first year we were able to execute our VIP Checkout Experience! Moving out is never fun, so we had the thought to alleviate the stress for our residents and take care of everything that needs to be done for a checkout through the VIP Checkout Experience.

A COVID TURNOVER

Like we mentioned, we had to make some major changes to how we’re used to doing our typical Turnover. We made sure each and every team member were wearing masks throughout the entire day, we switched to contactless move-outs and move-ins, and we became best friends with sanitizer.

We unfortunately could no longer hold an in-person orientation, which is when we show a short video going through the

residents’ lease and basically providing them all the information they need before they officially move in. However, we were able to send our Orientation Video out via email – and we even included a secret code word at the end for our residents to text to be entered to win free pizza for a year! Check out our lucky winner, Claire at SGC!

All in all, it was a great month for our team and our properties. Thank you to everyone who helped out and thank you to our awesome residents for renting with Roers!

Check out the video we put together of Turnover 2020 here: https://www.youtube.com/watch?v=yKr8bhqL

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Residential

The Value of Renters Insurance

So, what’s the deal with renters insurance and why do property management companies make their residents have it? According to Julia Kagan, a contributor at Investopedia, “renters insurance is property insurance that provides coverage for a policyholder’s belongings, liabilities and possibly living expenses in case of a loss event.” A property management company, like Roers Property Management Residential, requires residents of its properties to obtain renters insurance because the team truly cares and wants the people who make their homes with them to have the best possible experience while living in any of their communities. Since none of us can predict if a neighbor might turn their heat off when they head out of town during the winter causing the pipes to burst, or when they might overflow the bathtub or have an accidental kitchen fire. Or even worse situation is if you are the one that has the accident.  Renters insurance is a way to protect residents from incurring the expenses that might go along with those unfortunate events.

One of the great things about renters insurance is that it is incredibly affordable and often less than $20 a month. In our experience, most insurance companies will lower the rates, if you bundle other policies, such as auto insurance with it. To make sure everyone is covered, Roers Property Management, requires all residents to be named on an insurance policy, whether they have a joint policy or if you each have your own separate policy. A big part of that is because if only one person is named on the policy and a roommate is responsible for damages within the rental unit, the insurance company will likely not want to cover the damages for someone who is not named as an insured.

The Roers Property Management team members often get questions about whether homeowners insurance policy that their parents or family may have can be extended to the rental unit.  You will need to check with the insurance carrier and find out what the best solution will be for you. Some things to consider when making that decision are:

  • How an insurance claim might impact the insurance premiums for the homeowner, should a claim need to be filed.
  • The cost of the deductible, should a claim need to be filed.

It is important that you don’t make a decision thinking it will save you money while you’re living at the property, when it might cost you more in the long run. Your homeowners insurance premiums may go up due to a claim stemming from a neighbor or because the deductible is so high that it doesn’t make sense to file a claim and now you’re stuck with over $1,000 in out of pocket expenses.

Ensuring that residents have renters insurance coverage is so important to Roers Property Management that our team requires residents to provide proof of renters insurance for all residents prior to moving in. So that means if your roommate is not moving in for a week or two after you, he or she needs to make sure to turn their renters insurance in to management before you can move in too.

 While we are not experts on insurance, we’ve seen firsthand how important it is for our residents when they’ve needed it, so be sure to connect with a Property Ambassador about requirements for your rental unit and with your insurance agent on finding the perfect coverage for you.